Office Policy & Frequently Asked Questions (FAQ)

We offer some extended hours including Saturday appointments, and will make every effort to schedule your appointments for a time that is most convenient for you. There are certain instances where specific types treatment need to be scheduled at a particular time of day (eg Denture Repairs/Relines). In these cases, you may need to take time off work in order to properly co-ordinate your appointments.

In the case of small children (5 and under) and patients who experience anxiety in the dental chair, booking appointments as early in the day as possible has proven to be very effective at making each dental visit a more pleasurable experience.

When children, especially of toddler age, come in for their first dental visit we encourage parents and guardians to be a part of the experience and help build a trusting relationship between the dentist and the child.

For future visits, as a general rule, we recommend that parents and guardians be present in the treatment room for children five years of age and under, while not present for children over the age of five. In all cases, your permission will be required for any treatment performed at our office for your child, but it has been proven that older children respond better with parents not present during treatment.

We also understand that every situation is unique and will adapt to each family to provide the best treatment possible.

We require 24 Hours notice for all cancellations.

If appointments scheduled Monday to Friday are cancelled or rescheduled same day, or missed altogether, a $50 fee will be charged and must be paid prior to scheduling your next appt.

If appointments scheduled on a Saturday are cancelled or rescheduled same day, or missed altogether, a $100 fee will be charged and you will not be permitted to schedule another Saturday appointment in the future.

As always, we understand that there are certain extenuating circumstances which may prevent you from being able to adhere to this cancellation policy, and these will be assessed on a case by case basis.

We understand that dental treatment, especially in the absence of dental benefits, can be costly. Regardless of coverage, we make every effort to minimize costs for all of our patients and will offer alternative treatment options where applicable, to keep the costs as low as possible.

Payment plans (not to exceed 6 months) can be arranged on a case by case basis.

As a courtesy to our patients, we direct bill to most insurance companies. Any co-payments and/or deductibles on your policy MUST be paid prior to leaving our office on the date of your appointment, unless previous payment plan arrangements have been made.

Many employers and Unions provide benefits to their employees, and many insurance companies also offer individual plans for those who do not have access to group coverage.

It is important to note that your insurance policy is a contract between you and the insurance company only. Due to provincial and federal privacy laws, we are very limited in what information we are able to obtain about your specific policy. Therefore, any coverage information (ie. percentages, annual maximum and frequency allowances) MUST be provided to us by the insured.

We do not, under any circumstances, guarantee payment for services rendered. Upon request, we will send a preauthorization to your insurance policy on your behalf for required treatment. Again, however, your insurance company will usually only notify the insured of their response. It will then be your responsibility to notify us of your coverage allowances prior to having the treatment done.

Coverage levels can range from 0% to 100% and anywhere in between, depending on the type treatment being done and the insurance plan allowances.

Each insurance plan provides different levels of coverage chosen by either the employer, employee or individual subscriber, and are, therefore, unique from all others. Most dental plans are broken down into three levels of coverage:

1. Basic (Check-Ups, Cleaning, Basic Fillings, Root Canals and Extractions in most cases)

2. Major (Crowns, Bridgework, Dentures, Etc.)

3. Orthodontics (Braces, Retainers, Etc.)

It is the responsibility of the insured to be aware of your own levels of coverage and any applicable insurance deductibles prior to having treatment done.

Some description about how the office schedules appointments at your convenience and when time is available. Children are better seen in the morning, are seen as a valid excused absence and regular dental hygiene can actually proactively cut down on missed school time.

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Would also be good to note about cancellation policy.

MOST IMPORTANTLY, please keep us informed of any insurance and family changes pertinent to your insurance such as policy name, insurance company address, or a change of employment.

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Can’t find the answer to your question? Give us a call!